Every Quarter, Toyota Lift Northwest takes the time to recognize one of our own that exemplifies what it means to “exceed expectations at all touch points.” This person is someone who has made a lasting impression on our customers and on their colleagues through their actions and attitude. For the 2nd Quarter of 2021, that person is Troy Little. Troy works in our parts department in Clackamas, ensuring that customers receive the right parts to keep their forklifts and other material handling equipment in good working order. He has been indispensable to helping launch the new Tire Service as well as serving as a primary point of contact for our service technicians in the field. Not only that but “Troy has made sure to keep not only the Parts Department in good spirits, but the entire branch and has even brought some smiles to the faces in the Kent branch.” We took a moment to speak with Troy to ask him about his work and learn more about our Employee of the Quarter.
1. You’ve been at TLNW for 5 years. Where did you get your start?
Actually, I was here from ’06 to 2010 but left and returned. I started as a tech working in the shop for 6 months and transferred to the parts department.
2. What accomplishment are you most proud of?
Hitting my monthly personal goals I set for myself. Sales goals and others.
3. What gets you out of bed in the morning?
My alarm. No actually, it’s knowing that each day is going to be different from the previous day.
4. What is your favorite part of the job?
The family atmosphere.
5. What advice would you give to new hires at TLNW?
Just be yourself. Don’t try to impress everybody.
6. What’s one thing you can’t live without?
7. What do you do when you’re not at work (hobby, etc)?
Working on cars, taking my son to soccer practice. I’m a Timbers Fan. Not a big fan of the Sounders, though.
8. If you had one superpower, what would it be?
Oh, that’s a tough one. Maybe mind reading, to figure out what customers or technicians really want when they ask a question.
9. Where is your favorite place in Oregon?
Central Oregon. Sun River/La Pine area. Just South of Bend. It’s a little town I used to visit when I was little.